Terms of Service

These terms govern your use of Riseo. By signing up or using the service, you agree to them. If you don't agree, don't use Riseo.

We've tried to write these in plain language. Where specific legal phrasing is required for a clause to function, we've used it — but everything else is written to be readable.

Who we are, who you are

Riseo is an autonomous local marketing platform for health and wellness businesses, operated from London, Ontario, Canada. In these terms, "Riseo," "we," "us," and "our" mean Riseo. "You" and "your" mean the person or business using Riseo.

If you're using Riseo on behalf of a business or organization, you're confirming that you have authority to bind that entity to these terms. The terms apply to both you personally and the entity you represent.

What Riseo does

Riseo is a tool that:

• Generates draft marketing content (blog posts, Google Business Profile posts, and similar) using AI, based on information you provide about your practice
• Lets you review, edit, approve, schedule, and publish that content
• Connects to your Google Business Profile, Google Search Console, and similar services on your behalf, when you grant permission
• Tracks local search ranking, reviews, and competitor activity
• Provides analytics about your local visibility

Riseo runs in two modes:

Manual mode (default). You review each draft Riseo generates. Nothing publishes until you click Approve.

Autopilot mode (opt-in, see "Autopilot" section below). Riseo publishes drafts to your channels without per-post approval, subject to the consent process described below.

What Riseo doesn't do

Riseo doesn't provide legal advice, medical advice, regulatory compliance certification, or any other professional services. Our compliance engine flags potential issues in drafts based on rules we've encoded for various specialties and jurisdictions, but it's a guardrail, not a guarantee. The compliance engine can miss things. It can flag things that are fine. It's a helpful tool, not a replacement for your own review or, where appropriate, your own legal or regulatory counsel.

Riseo doesn't review or vet the businesses that sign up. We rely on you to tell the truth about your practice, your credentials, and your regulatory obligations.

Your account

To use Riseo, you create an account through Clerk (our authentication provider). You're responsible for:

• Providing accurate sign-up information
• Keeping your password secure
• All activity that happens under your account, including by anyone you let access it

If you suspect your account has been accessed without your permission, email us at hello@riseo.ai immediately.

Your content, your responsibility

This is the most important clause in these terms. Read it carefully.

You are the publisher of all content that Riseo generates or publishes on your behalf. This is true whether you approved the content manually, scheduled it for later publication, or enabled autopilot.

Specifically:

• All content Riseo publishes to your Google Business Profile, website, or other connected channels is your content for legal purposes, regardless of who or what drafted it
• You retain ownership of the content
• You're responsible for ensuring the content complies with the rules that govern your practice — your regulator (such as your College of Physicians and Surgeons, College of Dental Surgeons, College of Massage Therapists, or equivalent), advertising standards (Ad Standards Canada, FTC guidelines in the US), and any applicable laws (CASL in Canada, CAN-SPAM in the US, and so on)
• You're responsible for any claims, complaints, or damages that arise from content published under your name

Riseo provides the drafting and publishing infrastructure. The editorial decision — whether each post (or, in autopilot mode, the category of posts) goes live under your name — is yours.

Autopilot

Autopilot lets Riseo publish content to your connected channels without showing you each post first. Because this is a higher-trust feature, we use a three-step consent process before enabling it.

How autopilot is enabled

Step 1 — In-app acknowledgment. When you toggle autopilot on, Riseo shows you a screen explaining what autopilot does and asks you to confirm two things:

• You understand Riseo will publish content you have not individually reviewed before publication.
• You are responsible for compliance with the regulations governing your practice, including your regulator's rules, applicable advertising standards, and any other relevant law.

Both checkboxes are required. Riseo records the timestamp and version of the consent text you saw.

Step 2 — Email confirmation. After you complete Step 1, Riseo sends a confirmation email to your account email address. Autopilot does not activate until you click the confirmation link in that email. The link expires in 7 days.

This step exists so that whoever controls your account email — presumably you — has confirmed the decision. It's the same pattern banks use for sensitive changes.

Step 3 — First-publish notice. 24 hours before your first autopilot post goes live, Riseo emails you a preview of that post with options to edit, skip, or pause autopilot. After this first post, subsequent autopilot posts publish without per-post notice (otherwise it wouldn't be autopilot).

How autopilot can be paused or disabled

You can pause or disable autopilot at any time from:

• Settings → Billing → Autopilot status
• Any autopilot notification email (one-click pause link, no login required)

Riseo will also auto-pause autopilot if:

• A draft fails our compliance engine at a high-severity threshold (we'll email you)
• We haven't received re-consent from you in 90 days (we'll email you 14 days before the pause)
• Your subscription is canceled or downgraded to a plan that doesn't include autopilot

When autopilot is paused, scheduled posts stop publishing until you re-enable.

What autopilot doesn't change

Even with autopilot on, you remain the publisher of all content Riseo publishes on your behalf. The Three-Lock consent is your authorization that you've assessed the risk of autonomous publishing and accepted it. It does not transfer responsibility for the content to Riseo. The "Your content, your responsibility" section above applies in full to autopilot posts.

Acceptable use

You agree not to use Riseo to publish, schedule, or generate content that:

• Contains misleading or unsubstantiated health claims
• Violates your regulator's rules on advertising, patient testimonials, before-and-after photos, comparative claims, or any other restricted content
• Infringes on anyone's intellectual property, trademarks, or likeness rights
• Is defamatory, harassing, or threatening
• Promotes illegal goods or services
• Targets minors
• Violates applicable laws or regulations
• Is generated by Riseo and then modified to appear independently authored (presented as such on platforms that prohibit AI-generated content where Riseo's involvement would be material)

We may suspend or terminate accounts that violate these rules. We're not required to monitor your content, and we don't claim to. But if we become aware of violations, we'll act.

Payment and subscription

Plans and pricing

Riseo is offered on monthly subscription plans (Starter, Pro) at the prices listed at riseo.ai/pricing. Prices are in Canadian dollars unless otherwise noted. We reserve the right to change pricing, with at least 30 days' notice for existing subscribers.

Billing

We bill through Stripe. Your card is charged on signup and on the same day each subsequent month. If a payment fails, we'll retry a few times over a week. If it keeps failing, your subscription will be canceled and your account moved to a free state. Your data is retained — you can reactivate at any time.

Refunds

Subscription fees are non-refundable. If you cancel mid-month, your subscription stays active until the end of the current billing period; you don't get charged for the next period.

If you believe you were charged in error or experienced a significant service failure, email hello@riseo.ai. We'll review case-by-case.

Promo codes

We may offer promotional discount codes (such as launch promotions or referral codes). Codes apply only to the periods specified, are non-transferable, and may be withdrawn or modified by us at any time. Codes don't apply retroactively to charges already made.

Cancellation

You can cancel anytime from Settings → Billing → Cancel Subscription. Your subscription stays active through the end of the current billing period. After that:

• Your account moves to a free state
• Your drafts, competitors, learning preferences, and OAuth connections are preserved
• Autopilot is paused
• Riseo stops generating new drafts, syncing analytics, and publishing on your behalf
• Your content already published to external channels (Google Business Profile, etc.) stays there — it belongs to you

You can reactivate at any time by re-subscribing. We'll resume from where you left off.

Suspension and termination by us

We can suspend or terminate your account if:

• You materially violate these terms or the acceptable use policy
• Your payment fails repeatedly and isn't resolved within 30 days
• Your usage threatens Riseo's infrastructure, security, or other customers
• We're legally required to (court order, regulator request)
• You request it

We'll tell you why, in plain language, before or as soon as practical after the action. If we terminate for a material violation, we may delete your account data; otherwise we follow the same data-retention practices described in our Privacy Policy.

Service availability and changes

We aim for high uptime but don't guarantee uninterrupted service. Riseo can go down for maintenance, bug fixes, infrastructure incidents, or third-party service outages (Google, Stripe, Anthropic, and so on). We'll try to give notice for planned maintenance.

We may add, change, or remove features. If a change materially reduces the functionality of a paid plan, we'll give you at least 30 days' notice and the option to cancel for a prorated refund of the unused portion of your current billing period.

Third-party services

Riseo connects to and depends on services we don't operate, including Google Business Profile, Google Search Console, Stripe, Anthropic's API, Clerk, Resend, Railway, and others. Your use of those services is governed by their respective terms.

If a third-party service we depend on becomes unavailable, changes its API, or terminates a relationship with us, that may affect Riseo's functionality. We'll work to minimize disruption but can't guarantee continuity of features that depend on services we don't control.

Intellectual property

What we own

Riseo, the Riseo brand, the website, the app, the underlying code, the design system, the compliance engine, and any documentation we publish belong to us. Nothing in these terms transfers any of that to you.

What you own

The content of your practice — your business name, your services, the descriptions you provide during onboarding, your photos if you upload any — is yours. By using Riseo, you grant us a non-exclusive, royalty-free license to use that content for the purpose of operating the service: generating drafts on your behalf, publishing them to channels you've connected, and so on.

The drafts Riseo generates for you, once you approve them or edit them, are yours. You can use them anywhere, including outside Riseo.

Your data does not train models for anyone else

We don't use your clinic data, content, or drafts to train AI models that benefit other customers or third parties. Your data trains Riseo's voice for you — meaning your tone preferences, rejection patterns, and edits inform future drafts in your account. Not anyone else's.

Disclaimers

Riseo is provided "as is" and "as available." We make no warranties — express, implied, statutory, or otherwise — about the service, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or that the service will be uninterrupted, error-free, or meet your specific requirements.

In particular:

• Compliance engine. Our compliance engine is a guardrail, not a guarantee. It can miss violations and flag false positives. You're responsible for reviewing content before publishing (or, for autopilot, for understanding that the engine may not catch everything before publication).
• AI-generated content. Content generated by Riseo is produced by AI and may contain inaccuracies, outdated information, fabricated details, or unintended implications. You're responsible for verifying accuracy before publication.
• Ranking and analytics. Local search ranking, review counts, and other metrics depend on data from third parties (Google, DataForSEO) that we don't control. Numbers may be delayed, incomplete, or inaccurate.
• Publishing. When Riseo publishes to your Google Business Profile or other channels, success depends on those third-party services being available and accepting our requests. Riseo isn't liable if a publish fails due to third-party issues.

Indemnification

You agree to defend, indemnify, and hold harmless Riseo, its operators, employees, contractors, agents, and partners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Content you generated, approved, scheduled, or published using Riseo
• Your violation of these terms or the acceptable use policy
• Your violation of any law, regulation, or third-party right (including your regulator's rules, advertising standards, intellectual property, and privacy laws)
• Any complaint, regulatory action, or legal proceeding initiated by a third party (including your patients, your regulator, or a competitor) relating to content published under your name through Riseo

In plain terms: if someone sues, complains about, or otherwise comes after Riseo because of content you published using Riseo, you cover the cost. This is consistent with the principle in "Your content, your responsibility" — Riseo provides the infrastructure, you make the publishing decisions, and you bear the consequences.

Limitation of liability

To the maximum extent permitted by law:

• Riseo's total liability to you for any claim arising out of or related to these terms or your use of the service is capped at the greater of (a) the total fees you paid to Riseo in the 12 months preceding the claim, or (b) one hundred Canadian dollars (CA$100).
• Riseo is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm, even if we've been advised of the possibility of such damages.

Some jurisdictions don't allow exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

Disputes

If you have a complaint, email hello@riseo.ai first. We'll try to resolve it informally.

If that doesn't work, these terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law rules. Any legal action must be brought in the courts of Ontario, and you and Riseo consent to the jurisdiction of those courts.

If any clause of these terms is found unenforceable, the rest of the terms remain in effect.

Changes to these terms

We'll update these terms when our practices or our service change. Material changes will be communicated by email to active accounts at least 30 days before they take effect. Minor changes (typos, clarifications) take effect immediately on posting.

If you keep using Riseo after a material change takes effect, you're agreeing to the updated terms. If you don't agree, cancel before the effective date.

The "Last updated" date at the top reflects the latest revision.

Contact

Email us at hello@riseo.ai with questions, complaints, legal notices, or anything else.